GENERAL TERMS AND CONDITIONS

PREAMBLE

Contracts for the provision of health care services concluded between Beauty Concept Egészségügyi Szolgáltató Korlátolt Felelősségű Társaság (Co.Reg.No.: Cg. 01-09-877496; registered office: HU-1084 Budapest, Múzeum u 15/a. fszt. 1., VAT No.: 13869535-2-42) and Vein Center Egészségügyi Szolgáltató Korlátolt Felelősségű Társaság (Co.Reg.No.:Cg. 01-09-284524, registered office: HU-1165 Budapest, Zsemlékes út 25.; VAT No.: 25599947-2-42), both operating under the brand name For Beauty Esthetic Center, as service providers (hereinafter referred to as “Service Provider”) and the Client / Patient using the service (hereinafter referred to collectively as “Parties”) shall be governed by the present General Terms and Conditions (hereinafter referred to as “GTC”) unless otherwise agreed in writing by the Parties.

These General Terms and Conditions shall generally govern all matters not expressly provided for in the service contract between the Service Provider and the Patient using the healthcare service, hereinafter referred to as the Client/Patient, and which, as such, form an integral part of the contract between the parties.

By signing the patient registration form, patient information sheet, consent form, etc., the Client / Patient acknowledges having read, understood, acknowledged, and accepted the provisions of these GTC, and accepts being bound by them.

These General Terms and Conditions shall generally govern all matters not otherwise expressly provided for by the Service Provider in an individual agreement with the Client / Patient. The Service Provider is entitled to modify these GTC at any time, which modification shall be published on the websites www.krasznai.hu and www.newhairbudapest.com and shall become effective upon publication.

The provision of health services with the assistance of an interpreter: In the case of Clients who are unable to use the services due to lack of knowledge of Hungarian or English, as a general rule, the Client shall arrange for an interpreter.

The Service Provider is under no obligation to conclude or maintain a contract.

These General Terms and Conditions set out the rights and obligations of the Client / Patient using the services provided by the Service Provider, the terms of the agreement between the contracting parties. The GTC apply to the use of surgical and non-surgical services provided by the Service Provider. A person is eligible to use the services provided by the Service Provider if they have booked an appointment, the appointment has been confirmed by the Service Provider, and the person has accepted the provisions of these GTC.

The GTC shall govern the rights and obligations of the contracting parties in relation to the services referred to above arising during the use of these services.

These terms and conditions constitute general terms and conditions pursuant to Article 5(1) of Act CVIII of 2001 on certain aspects of Electronic Commerce and on Information Society Services and contain information and regulations in accordance with the provisions of Government Decree 45/2014 of February 26, on the detailed rules of contracts between consumers and businesses.

These General Terms and Conditions also cover the use of all services that the Client / Patient initiates by placing an order (booking an appointment) with the Service Provider.

The Client / Patient, should they wish to use the services of the Service Provider, is obliged to accept the provisions of these General Terms and Conditions, which can be done by telephone, on the website, by using the online appointment booking system, by selecting the checkbox, or by sending a confirmation by e-mail.

Upon acceptance of the provisions of the General Terms and Conditions, a contract is concluded between the Service Provider and the Client / Patient in accordance with these General Terms and Conditions.

Once the Service Provider has duly made available or sent to the patient the document entitled “GTC” prior to the payment of the service fee or the booking of the appointment, without the Client / Patient having sent any feedback to the Service Provider regarding the acceptance of the GTC, but sending the appointment booking or using the service or paying the service fee to the Service Provider, the Client/Patient shall be deemed to have accepted the provisions of the GTC. Upon acceptance of the provisions of the General Terms and Conditions, a contract is concluded between the Service Provider and the Client / Patient in accordance with these GTC.

When applying for a service, the Client / Patient shall declare their being familiar with the provisions of the General Terms and Conditions in force at the time, having read, understood, acknowledged and expressly accepted them. By submitting an application / booking an appointment, the Client / Patient acknowledges that the General Terms and Conditions in force at the time form an integral part of the contract between the parties.

The Service Provider reserves the right to amend the provisions of these GTC. In the event of a change, the GTC in force and in effect at the time of booking an appointment will apply.

EXPLANATORY NOTES

Service Provider:
- Beauty Concept Egészségügyi Szolgáltató Korlátolt Felelősségű Társaság (Co.Reg.No.: Cg. 01-09-877496; Registered Office: HU-1084 Budapest, Múzeum u 15/a fszt. 1., VAT No.: 13869535-2-42)
- Vein Center Egészségügyi Szolgáltató Korlátolt Felelősségű Társaság (Co.Reg.No.:Cg. 01-09-284524, registered office: HU-1165 Budapest, Zsemlékes út 25.; VAT No.: 25599947-2-42)
Service: Health and other additional, esthetics services provided by the Service Provider as defined in these GTC.
Client / Patient: A natural person using the Service Provider’s Service.
Interested Party: A natural person requesting or collecting information in relation to For Beauty Esthetic Center’s health care services, later possibly becoming a Client / Patient.
User: A natural person using the website.
Registration: A series of actions consisting of the provision of data – in person, by telephone, via a form on a website and the making of declarations – whereby an agreement is concluded between the Client / Patient and the Service Provider regarding when the Service Provider’s health services will be used by the Client / Patient.
Specific terms and conditions: The data provided, and statements made by the Client / Patient which, together with the provisions of these GTC, constitute the contract.
Health / esthetics service fee: The total amount of any relevant consultation and treatment fees payable by the Client / Patient.
Health and esthetics contract: A mutual and consensual legal declaration by the Parties, created by the combination of the specific contractual conditions and these General Terms and Conditions, binding on the Parties, creating an obligation to provide the health and esthetics service and to pay the health fee or certain elements thereof and a right to claim performance.

Health and esthetics service: The collective term for the services provided by the Service Provider to the Client / Patient.
Treatment fee: The consideration payable by the Client / Patient for the treatment service provided by the Service Provider.
Treatment service: The medical and / or esthetics service provided by the Service Provider to the Client / Patient following the consultation service, during which the Client / Patient undergoes one or more treatments currently available at the Service Provider.
Consultation fee: The amount payable by the Client / Patient for the consultation service provided by the Service Provider if the specific consultation is not the first consultation or if the consultation is not free of charge.
Consultation and check-up service: A professional consultation before the service is provided, during which the Client / Patient is informed about the proposed treatments / services, their expected results and risks, and can ask any questions they may have.
Contributor: A person having an employment or other legal relationship with the Service Provider or, in relation to the health care services provided by the Service Provider, an authorization from For Beauty Esthetic Center, who performs activities in the name and on behalf of For Beauty Esthetic Center (with full or limited authority) in support of the activities of For Beauty Esthetic Center in the course of all or certain sub-processes of the health care services.
Distance contract: A consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organized for the supply of the goods or services covered by the contract, in which the parties exclusively use a means of distance communication to conclude the contract.
Website: A collection of pages under a given domain name, edited in encoded form, and stored in the storage space (server page). For the purposes of these Terms and Conditions, “website” means the websites krasznai.hu and www.newhairbudapest.com and any other website, including social networking sites, used by the Service Provider for the provision of health and esthetics services.
Location of the Service: The Service Provider is For Beauty Esthetic Center, located at HU-1126 Budapest, Hűvösvölgyi út 65.

THE SERVICE

The Service Provider undertakes to provide health care and other related services to the Client / Patient in accordance with the applicable legislation, professional protocols and the terms and conditions of the Contract concluded by the Parties, its Annexes and these GTC.
The service provider declares that it has the necessary material and personal conditions for the provision of the service, as well as general professional liability insurance for its activities and the relevant official authorizations.
The Service Provider shall provide all Services in accordance with the applicable laws, professional protocols, and other professional standards.
The Service Provider will always act with the utmost care and diligence, taking the Client’s / Patient’s interests into account.
The Service Provider provides the services currently available on its websites (krasznai.hu; www.newhairbudapest.com) during opening hours.
The Service Provider shall provide the Services with the assistance of its medical and other employees and performance assistants, such as collaborating physicians or other health care professionals.

Health and esthetics service

The subject of the health and esthetics contract: The conclusion of a health and esthetics contract (patient registration and signing of the consent form) establishes a legal relationship between the Service Provider and the Client / Patient, under which the Service Provider provides the Client / Patient with health and / or esthetics services for consideration or free of charge, depending on the agreement between the Client / Patient and the Service Provider.
The Service Provider undertakes to provide the medical and esthetics services specified in the GTC and any specific terms and conditions in the manner and in the quantities specified in the GTC and any specific terms and conditions. If the Client / Patient wishes to use the healthcare service in a way that requires additional services from the Service Provider, the Service Provider shall provide this service – in addition to amending the healthcare contract or concluding a new contract – for a fee specified in the agreement between the Client / Patient and the Service Provider.
The Client / Patient declares to use the health care service provided by the Service Provider under the guarantee of their right to self-determination, by their individual decision or through their legal representative.
The contracting and process of performance: Upon conclusion of the health and esthetic contract, the use of the service is possible after prior registration and appointment.
Registration: the Client / Patient may register in person or by telephone to receive the Provider’s medical and/or esthetics services.
The offer: For the provision of medical and / or esthetic services, the Service Provider will make an offer to the Client / Patient in person when the Client / Patient appears at the time and place agreed upon during the registration for the purpose of receiving the medical services.
The Interested Party inquiring in person, by telephone, on a social networking site or by e-mail about the Service Provider’s health services and their fees, and the Service Provider providing the Interested Party with an answer shall not be considered as constituting an offer. The data and information provided by the Service Provider in such cases are for information purposes only, and in any case, the offer of the Service Provider’s health services will only be made upon the Client’s / Patient’s appearance by the registration.
The provision of services: Upon conclusion of the health and esthetics contract, the Service Provider undertakes to provide the Client / Patient with the health and / or esthetics services (for example, consultation services, specific treatment services, etc.) specified in the individual terms and conditions of the contract, as part of its health and / or esthetics services.
Contractual performance: The Service Provider shall perform the health and esthetics contract in accordance with the contract if it provides the health service indicated in Section 8 to the Client / Patient in accordance with the provisions set out in these GTC.
If the performance of a given health and esthetics service is paid in several instalments under the specific terms and conditions of the contract, the payment of all instalments is required for the Service Provider’s contractual performance, unless the contract is terminated during the performance of the contract.
The health and esthetics contract shall be considered completed by the Client / Patient if they fulfil their obligation to cooperate and pay the consideration for the health service to For Beauty Esthetic Center in the amount, time and manner specified in the section “Consideration for the service, terms of payment” of these GTC and in the individual terms of contract.
Termination of the health and esthetics contract:
1. upon the contractual and full performance of the health and esthetics contract;
2. upon termination;
3. upon the health and esthetics contract becoming impossible, including cases in which the Client’s / Patient’s health and esthetic condition does not allow the Client / Patient to continue to receive the health and esthetics services under the contract already signed and/or started;
4. upon termination of the health and esthetics contract by mutual consent;
5. upon the death or termination without legal successor of either party.
Once, after signing the health and esthetics contract, the Client / Patient uses all the health and esthetics services covered by the health and esthetics contract at the same time and for the same registration, the health and esthetics contract may not be terminated.
If the health and esthetics services provided for in the health and esthetics contract are used by the Client / Patient more than once, the health and esthetics contract may be terminated in writing by either party at least two (2) days before the date of the next health and esthetics service, without giving reasons and without incurring any other obligations.
In such a case, the Patient shall pay to the Provider the separately agreed fee for the health and esthetics services already used, or, in the absence thereof, the part of the health and esthetics fee proportional to the health and esthetics services used.
If the Client’s / Patient’s notice on the termination of the health and esthetics contract fails to precede by two (2) days the date of the next health and esthetics service, the Client / Patient shall pay the Provider the separately agreed fee for the health and esthetics services already performed and the next health and esthetics services, or, in the absence thereof, the part of the health and esthetics fee proportional to the health and esthetics services used and the next health and esthetics services.
In case of a termination, the payment deadline – or, should the Client / Patient have paid the full health and esthetics fee in advance, the refund deadline – is two (2) days from the date of the notice of termination.
Should the Provider’s notice of termination of the health and esthetics contract fail to precede by two (2) days the date of the next health and esthetics service, the Service Provider shall still be obliged to provide the next health and esthetics service to the Client / Patient under unchanged conditions, with the proviso that in the settlement of the account resulting from the termination, the Client / Patient shall also be obliged to pay the separately agreed fee for this health and esthetics service or, in the absence of a separate agreement, this health and esthetics service shall be taken into account in the calculation of the pro rata share of the total health and esthetics fee.
A cancellation by either party of a previously agreed appointment for the provision of a health and esthetics service, without simultaneously requesting the other party to arrange another appointment for the provision of that health and esthetics service, shall not constitute termination by the parties.

PROCEDURE FOR ACCESSING THE HEALTH SERVICE:
CLIENT / PATIENT EXAMINATION

The Service Provider will see the Client only at the prior pre-arranged appointment, and the Client / Patient can comply with the prior registration in the following ways:

in person;
via the telephone answering service;
on the online platform.

In the case of surgeries, the contract concluded by booking an appointment and the rules for terminating the contract

The legal relationship between the Client / Patient and the Service Provider is established by the acceptance of these General Terms and Conditions, which define the rights and obligations of both parties.
The contract is concluded electronically, with the Client / Patient booking an appointment for the service, sending the reservation and the Service Provider confirming it (expressly accepting the patient’s offer) by sending a message to the Client’s / Patient’s e-mail address or telephone number, in compliance with the provisions on data protection. The Service Provider shall have the right to withdraw from the contract even after the certificate has been returned, but the contract may not be performed for reasons beyond its control (for example, the Service Provider no longer provides the service, force majeure, illness, etc.). In the event of cancellation, the Service Provider is obliged to settle the account with the patient if there has been a transfer of funds.
The services provided by the Service Provider will be presented on the krasznai.hu and www.newhairbudapest.com websites and social networking sites, or by e-mail. The Service Provider shall not be liable for any mistakes or incorrect data.
The Client / Patient can register for the service by providing their personal data at the Service Provider’s telephone number, e-mail address or by using the online appointment booking system on the website.
Information provided on the website, social networking sites or in electronic mail does not constitute an offer to enter into a contract on the part of the Service Provider.
By sending or communicating the booking, the Client / Patient expressly acknowledges that their offer shall be deemed to have been made and that their declaration shall entail a payment obligation, in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions.
Upon receipt of the booking by the Service Provider, the Service Provider shall confirm the appointment by an electronic message. By sending the confirmation, a contract is concluded between the patient and the Service Provider, when the Service Provider states the acceptance of the patient’s application.

(If the patient does not receive an e-mail or message confirming the receipt of the booking within seven [7] working days, the patient is exempted from the obligation implied by the offer and is not obliged to use the ordered service.)

The Client / Patient accepts that a contract concluded in this way shall not be deemed to have been concluded in writing and shall be governed by the law of Hungary. The contract shall be governed by the provisions of these GTC.

The contract is concluded in Hungarian, the Service Provider automatically stores the booking in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

The Client / Patient is required to provide their real data during the application process. In case of false data provided during the application or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the Client / Patient uses its services on behalf of another person or using the data of another person.
The Client / Patient acknowledges that in order to use the Service, it is necessary to provide the Service Provider with the following data:
- their first and last name(s),
- their place and date of birth,
- their mother’s maiden name,
- their Social Security number (if the Client / Patient has a Social Security card),
- their telephone number,
- their email address.
The Service Provider shall not bear any responsibility for problems traceable to data incorrectly, insufficiently or inaccurately provided by the Patient.
The reservation becomes valid upon verbal or written confirmation by the Service Provider. The Service Provider hereby also informs the Clients that telephone conversations with the Service Provider are recorded by the Service Provider for the purpose of quality assurance and recording of service contract statements, as described in the Privacy Policy.
By becoming familiar with these GTC, the Client / Patient declares that they have received full information from the Service Provider’s staff on the nature of the service, the parties’ rights and obligations, the provisions of these GTC and the fees payable, before using the service.
The Client / Patient may request detailed oral and written information about the healthcare treatment before using any Service. They acknowledge that, unless requested otherwise in writing, they consider the content of the forms, information, consent form and status assessment forms provided by the Service Provider to be sufficient for the use of the Service, and by signing them they acknowledge their having been duly informed. They waive their further need for information.
The Contract between the Service Provider and the Client / Patient is concluded by starting to fill out the outpatient form which is part of the examination. The outpatient form shall be signed by the Client / Patient, a copy of which is the property of the Client / Patient and shall be given to them by the Service Provider after the consultation, examination, or treatment.
When filling in the outpatient form, the Client / Patient shall inform the treating doctor of all facts, information, data, and circumstances necessary to establish their medical history, in particular of any previous illness, medication, medicines and other medicinal products taken regularly or occasionally, any risk factors for health problems and any sensitivity to certain medicinal products.
Should the Client / Patient fail to comply with the contractual and statutory obligation to provide information, or fail to do so properly, the Service Provider shall be exempt from the consequences thereof, and the Service Provider or the treating physician shall not be liable for any resulting damages, neither professional nor financial.
By signing the outpatient form, the Client / Patient consents to the recording of medical history and to the processing of the recorded data for the purposes of healthcare.

Rights and obligations of the Client / Patient

General rights and obligations

The Parties stipulate that the Client / Patient shall cooperate with the Service Provider by providing the Service Provider with all data and information necessary for the Service Provider’s performance within a reasonable period of time prior to the performance, and by taking all measures that are indispensable for the Service Provider’s performance.
The Client / Patient declares that when transmitting data and information related to the healthcare service to the Service Provider, they shall act in accordance with all data protection legislation, but not limited to the GDPR and the Info Act (on the right to informational self-determination), and the Service Provider’s Privacy Policy. The Client / Patient is responsible for the accuracy of the information and data they provide.
The Client / Patient acknowledges that they are not allowed to take photographs, videos or any other photographic or audio recordings of individuals or persons known to them while using the health care service.
During the use of sites krasznai.hu and www.newhairbudapest.com, the Client / Patient / User shall refrain from any behavior that may infringe or endanger the smooth functioning of the sites, the reputation of the sites, the copyright and intellectual property rights related to the sites and the services provided on the sites (for example, hacking, logging in with false data, vulgar language, etc.). In the event of breaching these rules, the Client / Patient shall be subject to the provisions of Section 5 of the “Rights and obligations of the Service Provider”.

Patients’ rights

Principle of self-determination

The Customer / Client has the right to self-determination. Within this framework, the Client / Patient is free to decide whether they wish to use the Service Provider’s health care services, and which interventions they agree to or refuse to undergo. However, the Client’s / Patient’s decision shall not affect their obligation to pay fees for services already completed or started by the Service Provider, for which the Client / Patient shall reimburse the Service Provider.
The Client / Patient has the right to participate in decisions concerning their examination and treatment. Any medical intervention performed by the Service Provider is subject to the Client’s / Patient’s duly informed consent, free from deception, threat, or coercion. The Client / Patient may give this consent orally, in writing and by means of impulse, unless otherwise provided by law.
The Parties agree that prior medical examinations, patient documentation, consent forms and / or invoices signed by the Client / Patient shall be deemed to constitute consent for the purposes of this Interpretation.

Right of access to health and esthetics documentation

The Service Provider shall keep electronic and paper medical records on the Client / Patient, their personal data, the medical history data provided by them to the Service Provider, the services ordered, and the interventions performed.
The Client / Patient has the right to access the data contained in their medical records and the right to request information about them in accordance with the data protection legislation in force, as set out in the Service Provider’s Privacy Notice.
The Provider holds the medical records, and the Client/Patient holds the data contained therein.
The Client/Patient has the right to inspect, extract, copy or obtain a copy of the medical records.

The Right to Information

The Client / Patient declares that, prior to signing the Contract, they have received, in a form that they understand, information on the health care subject to the Contract, decision information on:

a) their health status, including its medical judgement,
b) the recommended examinations or interventions,
c) the potential benefits and risks of carrying out or failing to carry out the proposed examinations and interventions,
d) the planned dates for carrying out the examinations and interventions,
e) possible alternative procedures and methods,
f) the process and expected outcome of care,
g) the additional benefits,
h) the proposed lifestyle, and
i) investigations and interventions, in a form that they understand, have received answers to their questions about the care and the above, and have thus freely decided to enter into the Contract and to receive the health care, based on their own assessment of the circumstances surrounding the care.

The Client’s / Patient’s obligations

The Client / Patient is responsible for their own state of health to the extent that they can be expected to do so and shall not engage in any behavior that would jeopardize the success of the healthcare provided under the Contract. The Service Provider shall not be liable for any damage resulting from such behaviors.
When using the health service, the Client / Patient is obliged to respect the relevant legislation and the Service Provider’s house and operating rules.
The Client / Patient is obliged to cooperate with the staff involved in their care according to their skills and knowledge, as follows:
1. informing them, in the context of their own illness, about anything that could endanger the life or physical integrity of others, in particular about any communicable diseases and sickness and conditions that exclude them from the use of health services,
2. in the case of communicable diseases, naming the persons from whom they may have contracted the communicable disease, and those to whom they may have passed it on,
3. respecting the rights of other patients and employees who have a legal relationship with the Service Provider.
The Client / Patient shall treat as confidential any data relating to the operation of the Service Provider that comes to their knowledge while using the Service and shall not disclose such data to any third person, authority or court without the consent of the Service Provider, unless otherwise provided by law or enforceable decision of an authority or court. This confidentiality obligation shall remain termination or performance of the Contract.
No contractual relationship is established between the Client / Patient and the Service Provider in the absence of a health and esthetics contract, but the Client / Patient shall comply with the provisions of these GTC that apply to them.

The Service Provider’s rights and obligations

The Service Provider is entitled to use a Contributor. The Service Provider shall be liable for the Contributor as if it had performed the activity itself. The Service Provider shall enter into an agreement with the Contributor that is in accordance with the provisions of these GTC and the particular individual terms.
The Service Provider shall provide health services in accordance with the Client’s / Patient’s instructions and may only deviate from the Client’s / Patient’s instructions if this is necessary in the Client’s / Patient’s interest and if the Client / Patient can no longer be notified in advance. In such case, the Service Provider shall notify the Client / Patient immediately.
Should the Client / Patient give inappropriate or unprofessional instructions, the Service Provider shall warn them. If the Client / Patient maintains their instructions despite the warning, the Service Provider may withdraw from or terminate the contract or provide the health care service according to the Client’s / Patient’s instructions at the Client’s / Patient’s risk.
The Client / Patient shall reimburse the Service Provider for the costs and fees incurred by the Service Provider in connection with the execution of an instruction giving rise to an additional obligation, in relation to the obligations set out in the GTC and the particular individual terms.
If the Client / Patient / User engages in any conduct that infringes or endangers the smooth functioning of the krasznai.hu and www.newhairbudapest.com websites or social networking sites, the reputation, copyright and intellectual property rights related to the websites, social networking sites and the services contained therein, the Service Provider shall be entitled, at its sole discretion, to exclude the Client’s / Patient’s / User’s IP address from the website or to restrict access to the website via the IP address, to initiate legal proceedings against the Client / Patient / User in accordance with the conduct of the Client / Patient / User, or to take any other action to eliminate the infringing conduct of the Client / Patient / User as detailed in this clause, to prevent such infringing conduct in the future, or to prevent, mitigate or eliminate the consequences thereof.

Consideration for the service, payment terms

The Client / Patient acknowledges that the Service Provider provides the health service (examination, intervention, anesthesia) as a service not financed by social security, and therefore the Service Provider is liable to pay a fee for the health service.
The fee for the service shall be paid to the Service Provider against an invoice no later than the day of the surgery or immediately after the provision of the medical service, but no later than forty-eight (48) hours after the surgery.
The service fee shall be paid against the Service Provider’s invoice, primarily in Hungarian Forints or in Euros, by cash or bank transfer at the time of using the service. The Service Provider shall issue the invoice after the service has been used.

Payment by bank transfer: the Client / Patient transfers the amount of the service fee to the Service Provider’s bank account.

Payment in cash: the Client / Patient pays the Service Provider the service fee after using the service.

In addition to cash payment, the Service Provider shall also make card payment available.
The Client / Patient acknowledges that the Service Provider is entitled to enforce its outstanding claims against them, if fees are overdue and unpaid despite a payment demand, by legal proceedings, to use all legal means at its disposal to enforce its claims, to assign them to a third party and to charge the Client / Patient with the additional costs of these means of enforcement.
In the event of late payment of the service fee, the Client / Patient shall pay to the Service Provider the default interest according to the Civil Code, from the date of default until the date of payment. In the event of late payment, the Service Provider shall be entitled to enforce its claim against the Client / Patient by legal proceedings and may use all legal means at its disposal to enforce its claim. Any additional costs incurred in connection with the enforcement of the claim shall be borne by the Customer.
In the event of late payment, the Service Provider is also entitled to refuse to provide any further healthcare services to the Client / Patient if the Client / Patient is in debt to the Service Provider.
In compliance with its legal obligation, the Service Provider draws the patient’s attention to the fact that the making of the contractual declaration (sending the appointment booking) entails a payment obligation in favor of the Service Provider.
The Service Provider is entitled to change the prices unilaterally, once in each calendar quarter, with effect from the first day of the quarter. The Service Provider is entitled to change the prices unilaterally. The price of the services will be determined and charged according to the prices valid at the time of the respective intervention. The deposit paid at the time of booking does not affect the price of the service.
On the basis of the Service Provider’s offer, in case of cancellation of an appointment, it is possible to have the intervention carried out earlier than the originally scheduled time for an emergency fee. If the patient, according to the Service Provider’s verbal (telephone) information, clearly accepts the provision of the service for an emergency fee, the contract is concluded without any further agreement.

Rules for cancelling or changing an appointment

Specific rules on waiver for non-surgical procedures:

The Client / Patient is entitled to cancel the reservation by unilateral legal declaration to the Service Provider, without the obligation to give reasons.
If the cancellation takes place more than forty-eight (48) hours before the booked appointment, the Client / Patient is not obliged to pay the Service Provider the service fee.
If the appointment is cancelled within forty-eight (48) hours prior to the booked appointment, a standby fee will be charged, and the Client / Patient will be required to pay the Service Provider an amount equal to 20% of the service fee for the booked treatment. If the Client / Patient fails to comply with this payment obligation, the Service Provider has the right to refuse to provide the service to the patient in the future.
The Client / Patient is obliged to notify the Service Provider of his / her cancellation intention at the Service Provider’s contact details (Telephone: +36 1 793 3497; +36 30 365 1375; info@drkrasznai.com; recepcio@drkrasznai.com) during the Service Provider’s working hours (Monday – Friday 8am-6pm). Cancellations received outside this interval of time will not be considered valid by the Service Provider.

Specific rules on waiver for surgical procedures:

The Client / Patient has thirty (30) days from the date of booking to cancel or modify their reservation (at the rates in force at the time of modification). If cancelled thirty (30) days before the scheduled treatment, the fee shall be 50% of the booking amount. Any cancellations / no-shows after this date will result in forfeiture of the reservation, which cannot be refunded. The deposit paid and the data provided at the time of booking may be used to charge and enforce the penalty in case of late cancellation.
The Client / Patient shall notify the Service Provider of their cancellation in writing to the email addresses info@drkrasznai.com or recepcio@drkrasznai.com during the Service Provider’s working hours (Monday to Friday 8am-6pm). Cancellations received outside this interval of time will not be considered valid by the Service Provider.
If the Service Provider, at its own fault or through no fault of its own, is delayed in providing the service, is not available at the pre-arranged time, or the service cannot be started due to its fault, it shall make up for the delay and provide the service not delivered at a new time.

THE CLIENT’S / PATIENT’S TREATMENT

The Client / Patient shall attend the treatments and examinations at the previously agreed time and in a suitable physical and mental condition, otherwise the Service Provider is entitled to refuse to provide the Service.
Should the Client / Patient arrive more than ten (10) minutes after the pre-arranged appointment, they are entitled to the treatment only if the treatment of the next Client / Patient who arrives on time is achievable.
If possible, the Client / Patient shall notify the Service Provider’s reception desk at least ten (10) minutes before the pre-arranged appointment that they have arrived for the service. The Service Provider provides the requested healthcare service after the registration and data recording and reconciliation.
In justified cases, the Service Provider is entitled to draw up a treatment plan and change it, but in the latter case, the Service Provider is obliged to inform the Customer of the fact of the change and the reasons for it, at the latest at the next treatment.
The Client / Patient is obliged to cooperate with the treating physician and the Service Provider’s staff during the treatment and to respect the Service Provider’s operating procedures. The Client / Patient shall make the necessary written declarations required for the treatment to be carried out and those required by law. The Client / Patient acknowledges that if they refuse to sign the information or consent and condition assessment declarations required by law or requested by the Service Provider, the Service Provider is entitled to refuse to provide the Service and, if costs are incurred in this connection, to claim them from the Client / Patient.
The Service Contract and the declarations required in the course of the service shall be signed by the person who will use the ordered health service; in this context, the Service Provider shall accept no signature of a representative. In the case of incapacitated persons or persons with reduced capacity to act, the contract shall be signed by their legal representatives or a guardian, who are responsible as guarantors for the payment of the services ordered.
The Client / Patient shall consent to the Service Provider conducting the sampling tests required for the treatment and diagnosis.

LIABILITY

The Service Provider will make every effort to cure the Client / Patient but depending on the biological reactivity of the human body and any unforeseen factors, the result and the final recovery time may differ from the average.
The Service Provider shall not be liable for any complication or consequence resulting from the Client’s / Patient’s failure to comply with the obligations set out in the Contract and these GTC and the instructions and recommendations of the treating physician.

DATA MANAGEMENT, DATA PROTECTION

The recording of the Client’s / Patient’s personal data is essential for the use of the Service. The Service Provider is obliged to handle personal or special data obtained in the course of providing the Service in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and Act XLVII of 1997 on the processing and protection of health care and related personal data, and may disclose them only to persons authorized by law.
The Service Provider shall publish its Privacy Policy on its website. The Service Provider shall indicate in this document the list of external persons and organizations (with the names of their services) involved in the provision of the service.
The Service Provider is committed to the highest level of protection of the Client’s / Patient’s data, as set out in the law.
The Service Provider processes the Patient’s personal and health data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and Act XLVII of 1997 Processing and Protection of Medical and Other Related Personal Data.

CUSTOMER / PATIENT SERVICE – COMPLAINT-HANDLING

Complaints about the health service will be addressed by a member of the Service Provider’s staff. Address: HU-1026 Budapest, Hűvösvölgyi út 65. (e-mail: ugyvezeto@beautyconcept.hu ; ugyvezeto@veincenter.hu ). The Service Provider accepts complaints regarding the health service only from the Client / Patient or their written proxy.
The Service Provider will investigate all complaints. The Service Provider shall investigate the oral complaint immediately and remedy it as necessary. If the patient does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position and, in the case of a verbal complaint communicated in person, shall give a copy of the record to the Client / Patient on the spot.
In the case of an oral complaint communicated by telephone or other electronic communication service, to be sent to the patient within thirty (30) days at the latest, together with the substantive reply, in accordance with the requirements for a reply to a written complaint.
Unless otherwise provided by a directly applicable legal act of the European Union, the Service Provider shall reply to the written complaint in writing within thirty (30) days of receipt and shall take measures to communicate it. A shorter deadline may be set by legislation, and a longer deadline by law. The Service Provider shall state the reasons for rejecting the complaint. Oral complaints made by telephone or using an electronic communications service shall be assigned a unique identification number by the Service Provider.

The record on the complaint shall include the following:

1. the Client’s / Patient’s name and address,
2. where, when, and how the complaint was lodged,
3. a detailed description of the Client’s / Patient’s complaint, a list of documents, records and other evidence presented by the Patient,
4. a statement of the Service Provider’s position on the Client’s / Patient’s complaint, if an immediate investigation of the complaint is achievable,
5. the signature of the person recording the report and, except in the case of an oral complaint made by telephone or other electronic communication service, the Client’s / Patient’s signature,
6. where and when the record was taken, and
7. in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.

The Service Provider shall keep the record of the complaint and a copy of the reply for three years, and shall present it to the supervisory authorities upon request.
If the complaint is rejected, the Service Provider shall inform the Client in writing of the Authority or Conciliation Body to which the complaint may be submitted, depending on its nature. The information shall also include the seat, telephone number, website, and mailing address of the Conciliation Board according to the Client’s / Patient’s domicile or place of residence. The information shall also include whether the Service Provider will use the Conciliation Body’s procedure in order to settle the consumer dispute.

The Conciliation Body pertaining to the Service Provider’s seat:

The Arbitration Board of the County of Pest

Address: HU-1055 Budapest, Balassi Bálint u. 25. IV/2.

Telephone Number: (+36-1) 792-7881

Email: pmbekelteto@pmkik.hu

Office Mailbox: PMKIKBEKEL – KRID (Central System Identification Number): 560351920

Website: www.panaszrendezes.hu

FINAL PROVISIONS

The Service Provider shall be entitled to unilaterally amend the GTC at any time, but shall publish the fact of the amendment and the amended GTC on its website. Any amendment to these GTC shall not affect a previously concluded Service Contract.

By accepting these General Terms and Conditions, the Client / Patient undertakes that in the event of a dispute between them and the Service Provider in connection with the intervention, including the establishment and validity of the legal relationship, they shall consult with the institution (the Service Provider) in order to resolve the dispute amicably. If the conciliation does not lead to a result within thirty (30) days of the written initiative, the Client / Patient undertakes to attempt to settle the dispute through mediation, and only if this is unsuccessful, the Client / Patient is entitled to bring the dispute before a court of general jurisdiction.

The Parties shall submit any disputes arising out of or in connection with the Contract, in particular disputes relating to the breach, existence, validity, or interpretation of the Contract, to the exclusive jurisdiction of the courts of the Service Provider’s seat.

In matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code and Act CLIV of 1997 on Health Care, as well as the Hungarian legislation in force at the time, shall prevail.

These GTC shall enter into force on July 1, 2023, and shall remain in force until revoked or amended. The provisions of the GTC apply to all Patients and services from the date of entry into force.

© 2023 New Hair Budapest